Internet Sales / Finance Assistant / Customer Ser
Description
Solicits and services new and existing customers to maintain and increase the company’s customer base and to achieve sales and service revenue goals.
Requirements
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Manages new and existing customer accounts by negotiating terms, managing customer
expectations, and resolving customer problems, issues and concerns. Develops new
accounts by marketing company product lines and offering value-added services.
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Reply to all incoming internet sales leads and distributes accordingly.
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Prepares bids on existing inventory and new equipment.
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Identifies and develops new sales opportunities. Receives customer orders and serves
as the customer contact point on retail sales.
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May assist in orienting customer on equipment and vehicles.
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Finance Department Support including preparation and execution of contracts, submitting
credit, obtaining stipulations from customers, follow up from initial credit application
through funding process.
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Assists in implementing, sustaining and developing quality process improvements
that focus on customer service.
Qualifications
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Computer Efficient
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Minimum 3 years customer service or sales experience required.
- Internet
Lead - Sales.
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Document preparation.
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Ability to establish relations with various lenders in Truck & Equipment industry.
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Equipment experience preferred.
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Highly organized, detail oriented; have excellent follow-up and prioritization abilities.
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Effective verbal and written communication skills and ability to successfully engage
all levels of customer base.
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Experience handling high volume of paperwork
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Team player with superior service skills
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Must be able to communicate effectively with management, sales personnel and develop
strong relationships with finance sources
Service Writer / Dispatch
Description
Service Writer / Coordinator with a focus on Medium-Duty Diesel Trucks.
Requirements
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Manage the coordination, scheduling, customer relations, material & cost control, quality control, and production time of all truck reconditioning, mechanical repairs and up fits, as well as direction / guidance of technicians.
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Strong knowledge of Diesel Trucks.
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Time Management; must be able to utilize time effectively.
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Can prioritize work to get the most important things done first.
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Safety awareness, high organization and leadership.
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Generating service-related revenue.
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Must lead shop in providing top quality service trucks and high customer satisfaction.
Qualifications
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Ability to prioritize multiple tasks and situations to achieve superior proactive project order management and customer service.
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Must also possess strong computer skills (Microsoft products: Excel, Word and Outlook; Service software; CAT; Mitchell)
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Interpersonal, telephone, and customer service skills.
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Successful candidate must be able to work in a Team environment, possess strong leadership and organizational skills, and demonstrate ability to take ownership of assignment and customer satisfaction.
Truck & Equipment Sales
Description
Commercial Truck Sales Representative is responsible to overall commitment to customer satisfaction. We are seeking a qualified individual to sell available truck inventory with mounted equipment, including Service Bodies, Cranes, and additional equipment lines. Position is commission based, (your sales ability directly controls your annual compensation).
Requirements
- Must be a team player.
- Minimum 3 years experience.
- Must be energetic, positive and assertive.
- Strong customer service skills.
- Strong Computer Skills (including CRM Software such as Act or Goldmine & Microsoft
Office: Outlook, Word, Excel, Internet Explorer)
- Must present his/herself in a professional manner.
- Drive new business through hard work and strong client and partner relationships
- Manages new and existing customer accounts by negotiating terms, managing customer expectations, and resolving customer problems, issues and concerns. Develops new accounts by marketing company product lines and offering value-added services.
- Daily prospecting and cold calling
Build and manage relationship with key buyers
- Close sales
- Demonstrate product knowledge to achieve highest customer service
- Create proposals / bids on existing inventory and new equipment.
- Identifies and develops new sales opportunities. Receives customer orders and serves as the customer contact point on retail sales.
- Assists in implementing, sustaining and developing quality process improvements that focus on customer service.
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